Help Center

Short answers to the questions we get most often. If yours is not here, the support team is one message away.

Orders & delivery

How fast will I get my order?
Instantly. Digital goods are issued automatically as soon as the payment is confirmed, 24/7.

I paid but nothing arrived.
Check the spam folder first, and make sure the email you typed at checkout is correct. If it has been more than 30 minutes, send us your order number and payment time and we will deliver it manually.

Do I need an account to buy?
No. You only need a working email address.

Where can I find my order again?
In the confirmation email sent at the moment of purchase. Keep it — it is the fastest way for support to identify your order.

Payments

Which payment methods do you accept?
Cards (Visa, Mastercard, MIR), SberPay, YooMoney, QIWI, WebMoney and crypto including Bitcoin and Toncoin. The list available for your order appears at checkout.

Is paying here safe?
Yes. Payments are processed by our payment partners over an encrypted connection. Card details never reach our servers.

My payment failed but money was taken.
That is usually a temporary hold from the bank and it is released automatically. If it does not clear within a few days, send us the payment receipt.

Why is the price different in another currency?
Prices are converted from USD at the current rate. You can switch currency at the top of the page.

Products & activation

What does "region" mean?
Many keys work only in the region they were issued for. Always check the region on the product page before paying.

The key says "invalid" or "already used".
Stop, take a screenshot, and contact us. We check it with the supplier and send a replacement if the claim is confirmed.

Can I gift a product to someone?
Yes — the key is not tied to you until it is activated, so you can pass it on.

Refunds

Full conditions are on the Refunds page. In short: if the product does not work or does not match its description, you get a replacement or your money back within 24 hours.

Security

• We will never ask for your password, PIN or the full number of your card.
• We do not sell through direct messages. Buy only through this website.
• Emails from us always come from our official address — check it before clicking links.

Still need help?

Open Contact Us and describe the problem with your order number attached. We reply to every message, usually within a few hours.