Refunds

Digital goods are delivered instantly and cannot be "returned" the way a physical item can. We do, however, stand behind every product we sell: if what you received does not work as described, we fix it or refund you.

When you are entitled to a replacement or refund

  • The key, code or account you received is invalid, already used or blocked at the moment of delivery.
  • The product does not match its description (wrong edition, wrong platform, wrong region).
  • Your order was paid but never delivered and support could not deliver it.
  • You were charged twice for the same order.

When a refund cannot be issued

  • The key has already been activated or redeemed successfully.
  • You bought the wrong product, the wrong region or a product you already owned, and it has been activated.
  • You changed your mind after a successful delivery.
  • The product stopped working because of actions taken on your side — account bans, sharing the key with third parties, or breaking the platform's rules.
  • The request is made more than 24 hours after the purchase.

How to request a refund

  1. Do not try to activate a key that is showing an error a second time on another account.
  2. Open Contact Us or the live chat and send us: your order number, the email used at checkout, and a screenshot of the error from the platform.
  3. Our team checks the key against the supplier's records. This usually takes a few hours and never more than 48 hours.
  4. If the claim is confirmed, we send a working replacement immediately, or refund you in full if you prefer.

Refund timelines

Approved refunds are sent back through the original payment method. Cards usually take 3–10 business days depending on your bank; e-wallets and crypto are normally same-day. We will tell you the exact route when the refund is approved.

Chargebacks

Please contact us before opening a dispute with your bank. A chargeback freezes the order and makes it slower for us to help you. Accounts used to file fraudulent chargebacks are blocked from future purchases.

Questions about a specific order? Write to us with your order number and we will look into it.